Elite Home Health Care

Coordinator - Bilingual Mandarin/Cantonese

Office Staff – Operations - Brooklyn, NY - Full Time

MUST SPEAK MANDARIN AND OR CANTONESE
About Elite
Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides, and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need.  We are committed to providing our clients with the best possible and most compassionate care!

Job Summary
As a Coordinator at Elite Home Health Care, you will play a pivotal role in ensuring the smooth and efficient coordination of home care services for our patients. You will be responsible for managing an assigned caseload, strategically coordinating the placement of services between clients and caregivers and maintaining successful caseload management to ensure timely and appropriate care delivery. Additionally, you will collaborate with team members to address staffing issues, update patient and caregiver records accurately and promptly, and assist with on-call duties as scheduled. Your strong leadership, problem-solving, and communication skills will be essential in providing high-quality care and support to our patients and their families.

Essential Duties and Responsibilities:

  • Responsible for the assigned caseload, ensuring that patients receive the best possible home care services.
  • Strategically coordinate placement of services between clients and caregivers using HHA eXchange.
  • Maintain successful caseload management and ensure timely and appropriate care for patients.
  • Attend departmental training and meetings to stay updated on policies, procedures, and best practices.
  • Assist the team lead with coverage and collaborate with team members to address staffing issues.
  • Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively.
  • Update patient and caregiver records in HHA eXchange accurately and promptly.
  • Verify caregivers’ attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs.
  • Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers.
  • Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests.
  • Assist with on-call duties as scheduled.
Qualifications and Skills:
  • General experience in healthcare or a related area preferred.
  • Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation.
  • Strong leadership and problem-solving skills.
  • Excellent organizational abilities and attention to detail.
  • Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families.
  • Ability to define problems and goals, collect data, establish facts, take action, and address issues.
  • Ability to multitask in a fast-paced environment.
  • Flexible schedule to accommodate the needs of the department and patients.
Work Environment:
  • On-site
Benefits:
  • Medical
  • PTO & Sick Time
  • Referral Program
Pay Range: The hiring range for this position is $20.00-$26.00/hour. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.
 
EHC1000
Apply: Coordinator - Bilingual Mandarin/Cantonese
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Address, City, State, Zip:*
Are you authorized to work in the United States?:*
Are you over 18?*
How did you hear about us?*
Have you applied to a HouseWorks or Elite Home Care Company before?*
Date looking to start:*
What Are Your Salary Expectations?*
Reference 1

Name:*
Relationship:*
Contact information (phone number/email):*
Reference 2

Name:*
Relationship:*
Contact information (phone number/email):*
Education
High school/Trade school/College name:*
Degree/Courses:*
Work History

Employer 1 Name:*
Full Address:*
Supervisor Name*
Supervisor Contact information (phone number/email):*
Position Held*
Dates Employed:*
Reason left:*
Work History

Employer 2 Name:*
Full Address:*
Supervisor Name:*
Supervisor Contact information (phone number/email):*
Position Held:*
Dates Employed:*
Reason left:*
I certify the above stated and indicated are true in fact and no misrepresentation of myself has been made. I understand that any false information, omissions, or misrepresentation of facts will result in rejection from this application and/or discharge at any time during employment period.

Type full name in box below for e-signature*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*